Opening first in Laval and the North Shore. Merchants and host shops can apply now.
Returns, minus the errand
ReturnStation is a network of neighbourhood drop-off points for online returns. Show a code on your phone, hand over the item, and walk out. We pack it and send it back to the store.
Opening first in Laval, Québec.
01
For shoppers
Start the return on the store’s website and pick a Station near you. You get a code on your phone. At the Station, show it and hand over the item. That is the whole trip.
02
For merchants
A return shipped by itself pays a full parcel rate. Returns dropped at a Station are collected, sorted and sent back to you together, so each item carries a fraction of that cost.
03
For local shops
A Station is a shop people already walk past: a dépanneur, a pharmacy, a print shop. You accept returns over the counter, scan them with a phone, and set them aside for pickup.
How it works
A return is a short line with four stops. The shopper only rides the first three.
01
Begin the return on the store’s website and choose a Station.
02
A code arrives on your phone. That code is your return ticket.
03
Show the code at the Station and hand over the item, unpacked.
04
We consolidate the day’s returns and ship them back to the store.
The network
We are opening the first Stations close together, in Laval and on the North Shore, so there is always one near you before we add the next city.
Put your shop on the lineLine 1 · Laval and the North Shore
Questions
No. Bring the item as it is. The Station scans your code and we take care of the packing and the shipping.
That depends on the store’s return policy. The drop-off scan tells the store your item is on its way, and the store decides when the refund is issued.
ReturnStation does not charge shoppers. Whether a return is free is set by the store you bought from.
The first Stations are opening in Laval and on the North Shore of Montréal. More areas follow once that first line is running.
Send us a note with the form below. We will ask about your return volume and where your customers are, and tell you plainly whether the first line covers them.
If you are in Laval or on the North Shore and have a counter and a little shelf space, yes, we would like to hear from you. Use the form below.
Get in touch
We reply to every message ourselves, in English or in French.